Introduction
Welcome to the Driver App (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application designed for delivery drivers. This App is operated by 11916408 CANADA LIMITED ("we," "us," or "our").
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.
We collect several types of information from and about users of our App to provide delivery management services to drivers and their employers.
Account Information: When you create an account or are onboarded as a driver, we collect:
- Full name
- Email address
- Phone number (optional, for emergency contact purposes)
- User ID (internal identifier)
- Role and permissions assigned by your employer
Authentication Data:
- Login credentials (email and password)
- Authentication tokens for maintaining your session
- Login history and timestamps
Continuous GPS Tracking: We collect precise location information continuously during active deliveries, including:
- Latitude and longitude coordinates — Precise GPS location with high accuracy
- Speed data — Your travel speed in kilometers per hour or miles per hour
- Timestamps — Exact time of each location data point
- Tracking frequency — Location data collected every 5–50 seconds depending on battery conservation settings:
- High accuracy mode: approximately every 5 seconds
- Balanced mode: approximately every 10 seconds
- Power save mode: approximately every 50 seconds
Background Location Tracking: Location data is collected continuously during active deliveries even when the App is closed, running in the background, or when your screen is locked. This background tracking continues when you:
- Navigate away from the App to use other applications (GPS navigation, messaging, etc.)
- Switch to other apps to check delivery details or communicate with dispatchers
- Lock your screen or place your device in your pocket
- Receive phone calls or text messages
- Use navigation apps like Google Maps or Waze for directions
Trip and Halt Data: We also collect information about:
- Complete route paths for each delivery
- Stop locations where your vehicle halts during deliveries
- Duration of halts and stops
- Start and end points of delivery routes
1.3 Photos, Videos, and Documents
Camera and Photo Library: We collect photos and videos that you capture or select, including:
- Delivery documents — Photos of Bills of Lading, shipping documents, and receipts
- Tank readings — Photos of fuel tank gauges and measurements
- Vehicle meters — Odometer readings and vehicle dashboard displays
- Customer signatures — Signature images captured as proof of delivery
- Delivery conditions — Photos documenting the condition of delivery locations
- Other documentation — Any other photos or videos you capture related to deliveries
All captured media files are stored locally on your device and uploaded to our servers for business record-keeping.
1.4 Delivery and Business Data
Delivery Information:
- Unique delivery identifiers
- Delivery dates, scheduled times, and actual completion times
- Delivery status (scheduled, in progress, completed, synced)
- Odometer readings (start and end values)
- Driver notes and comments about deliveries
- Special delivery instructions
Customer and Location Data:
- Customer names and business names
- Delivery addresses (complete street addresses)
- Store codes and identifiers
- Customer contact information provided for deliveries
Product and Transaction Data:
- Product types and specifications (fuel types, variants)
- Quantities delivered (gross gallons, net gallons)
- Bill of Lading numbers
- Tank reading measurements (water content, start/end levels)
- Loading and unloading details
- Terminal and rack information
Vehicle Information:
- Truck and trailer identifiers
- Odometer readings
- Trip duration and mileage
Bluetooth and Printer Information:
- Bluetooth device names and addresses (only for connected thermal printers)
- Printer model and connection status
- Print job information
Network and Connectivity:
- Network connection status (online/offline)
- Internet connectivity state
App Usage and Preferences:
- Theme preference (light/dark mode)
- Font size settings (small/medium/large)
- Biometric authentication settings (enabled/disabled)
- Last synchronization timestamps
- Feature usage and interaction data
If you choose to enable biometric authentication (fingerprint or face recognition) for app access:
- Type: Fingerprint scan or facial recognition data
- Storage: Biometric data is processed and stored by your device's operating system, not by our App
- Purpose: Optional convenience feature for unlocking the App
- Control: You can enable or disable this feature at any time in app settings
We use the information we collect for the following purposes:
2.1 Delivery Operations and Management
- Route Tracking: Record complete delivery routes from start to finish for accurate mileage calculation, performance analysis, and verification that deliveries were completed at correct locations
- Delivery Completion: Track delivery status, completion times, and proof of delivery documentation
- Driver Assignment: Assign deliveries to drivers based on schedules, locations, and availability
- Performance Monitoring: Analyze driver performance, route efficiency, and delivery timeliness
- Operational Optimization: Identify opportunities to optimize routes, reduce fuel costs, and improve delivery efficiency
2.2 Business Record-Keeping and Compliance
- Proof of Delivery: Maintain photos, signatures, timestamps, and location data as legal proof that deliveries were completed
- Business Documentation: Store delivery documents, Bills of Lading, tank readings, and other records required for business operations
- Regulatory Compliance: Maintain records required by Department of Transportation (DOT) regulations, fuel delivery regulations, and other applicable laws
- Audit and Verification: Provide documentation for financial audits, billing verification, and compliance audits
- Dispute Resolution: Use delivery records, photos, and location data to resolve disputes with customers or regarding delivery discrepancies
2.3 Mileage Reimbursement and Payroll
- Mileage Calculation: Calculate total miles driven based on GPS tracking and odometer readings for accurate driver reimbursement
- Trip Documentation: Maintain complete trip logs with start/end times, locations, and routes for payroll processing
- Verification: Verify that claimed mileage and delivery times are accurate and match GPS records
2.4 Account Management and Authentication
- User Authentication: Verify your identity when you log in to the App
- Account Maintenance: Manage your user account, profile information, and preferences
- Session Management: Maintain your logged-in session securely
- Password Management: Process password change and reset requests
2.5 Communication and Support
- Delivery Coordination: Enable communication between drivers, dispatchers, and customers regarding deliveries
- Customer Support: Respond to your questions, issues, and support requests
- System Notifications: Send you notifications about delivery assignments, status updates, and system messages
- Emergency Contact: Use your emergency phone number if provided to contact you in urgent situations
2.6 App Functionality and User Experience
- Printer Connectivity: Connect to Bluetooth and USB thermal printers for on-site receipt printing
- Offline Mode: Queue data for synchronization when you're offline and sync when connection is restored
- Personalization: Apply your preference settings like theme mode and font size
- Biometric Access: Enable optional fingerprint/face recognition for convenient app access
2.7 Safety and Security
- Incident Investigation: Use location data and delivery records to investigate safety incidents, accidents, or security concerns
- Fraud Prevention: Detect and prevent fraudulent delivery claims or unauthorized account access
- Security Monitoring: Monitor for unusual activity or potential security threats
- Liability Protection: Document delivery conditions and circumstances for insurance and liability purposes
2.8 Analytics and Business Intelligence
- Operational Analytics: Analyze delivery patterns, route efficiency, and operational metrics
- Performance Metrics: Generate reports on delivery completion rates, on-time performance, and driver productivity
- Business Planning: Use aggregated data to plan resources, staffing, and operational improvements
Note: We do not use your information for advertising purposes or sell your information to third parties for marketing.
3. Background Location Collection — Important Disclosure
3.1 Why We Collect Location in the Background
This App collects precise location data continuously during active deliveries, even when the App is closed or not in use.
Background location tracking is essential for our App to accurately record complete delivery routes. Delivery drivers frequently switch between multiple applications during their work, including:
- GPS navigation apps (Google Maps, Waze) for turn-by-turn directions
- Messaging apps to communicate with dispatchers and customers
- Phone calls with delivery contacts
- Camera apps for capturing delivery documents
- Other work-related tools
Without background location tracking, we would miss significant portions of delivery routes, resulting in:
- Incomplete mileage records affecting driver reimbursement accuracy
- Inability to verify deliveries were completed at correct customer locations
- Gaps in route data needed for performance analysis and route optimization
- Inadequate documentation for DOT compliance and business requirements
- Unreliable proof of delivery for dispute resolution
3.2 When Location Tracking Occurs
Location tracking is only active during scheduled delivery periods, specifically:
- From the moment you start an active delivery
- Throughout the entire delivery route (typically 4–8 hours per shift)
- Until you complete or cancel the delivery
Location tracking is NOT active when:
- You are not assigned to any deliveries
- You have completed all assigned deliveries for the day
- You are off-duty or not working
- You have logged out of the App
3.3 How to Control Location Tracking
Stop Location Tracking:
- End your active delivery in the App
- Complete all assigned deliveries
- Log out of the App
Manage Location Permissions: You can manage location permissions through your device settings (Settings > Apps > Driver App > Permissions). Note: Denying location permission will prevent the App from functioning properly, as route tracking is a core requirement.
3.4 Battery Impact and Conservation
Continuous GPS tracking uses battery power. The App provides three battery conservation modes:
- High Accuracy Mode: Most frequent location updates (~5 seconds), highest accuracy, highest battery usage
- Balanced Mode: Moderate location updates (~10 seconds), balanced accuracy and battery usage
- Power Save Mode: Less frequent location updates (~50 seconds), reduced accuracy, lowest battery usage
You can select your preferred battery conservation mode in the App settings based on your device's battery capacity and shift length.
4.1 Within Your Organization
Your information is shared with authorized personnel at your employer/organization, including:
- Dispatchers and Supervisors: Access to delivery assignments, status updates, route information, and performance metrics
- Management: Access to aggregated reports, delivery statistics, and operational analytics
- Administrative Staff: Access to delivery records, documentation, and business data for billing, payroll, and record-keeping
- IT and Support Teams: Access to technical information for troubleshooting and support purposes
All personnel with access to your data are bound by confidentiality obligations and company policies restricting data use to legitimate business purposes.
4.2 Service Providers and Backend Infrastructure
We share your information with our backend server infrastructure and hosting providers to store and process delivery data, location logs, photos, and business records. Our service providers are contractually obligated to use your information only for providing services to us and to implement appropriate security measures.
4.3 Legal Requirements and Protection
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:
- Comply with Legal Obligations: Respond to subpoenas, court orders, legal processes, or government requests
- Enforce Our Rights: Enforce our Terms of Service, investigate violations, or protect against legal liability
- Protect Safety: Protect the safety, rights, or property of our users, organization, or the public
- Regulatory Compliance: Comply with DOT regulations, fuel delivery regulations, employment laws, or other applicable requirements
4.4 Business Transfers
If we are involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice in the App of any change in ownership or uses of your personal information.
4.5 With Your Consent
We may share your information with third parties when we have your explicit consent to do so.
4.6 What We DO NOT Do
We do not:
- Sell your personal information to third parties
- Share your data with advertising networks or data brokers
- Use third-party analytics services that track you across other apps or websites
- Share your location data with anyone other than your employer/organization
- Disclose your information for marketing purposes without your consent
5. Data Storage and Security
Local Device Storage: Delivery data, location logs, photos, and app settings are temporarily stored on your mobile device in the App's private storage area until successfully synced with our servers.
Server Storage: Once synced, your data is stored on our secure backend servers located in the United States with industry-standard security controls including firewalls, access controls, and encrypted data transmission.
5.2 Security Measures
We implement appropriate technical and organizational security measures to protect your information:
- Data Transmission Security: All data transmitted between your device and our servers uses HTTPS encryption (TLS/SSL)
- Access Controls: Role-based access controls limiting who can view or modify data
- Authentication Security: Secure password requirements, password hashing, and optional biometric authentication
- Database Security: Database access restricted to authorized application servers with regular backups
- Application Security: Input validation, protection against common vulnerabilities (OWASP Mobile Top 10), and regular security updates
5.3 Security Limitations
Important Notice: While we strive to protect your personal information, no security system is impenetrable. You are responsible for maintaining the security of your device and keeping your password confidential. If you believe your account has been compromised, please contact us immediately at farjana@jobbersoft.com.
5.4 Data Retention
We retain your information for the following periods:
- Account Information: Retained indefinitely for business operations and compliance
- Delivery Records & Location Data: Retained for 7 years from delivery/trip completion date
- Photos and Documents: Retained for 7 years from capture date
- Session Tokens: Expired and deleted after logout or session expiration
- Error Logs: Retained for 90 days for debugging and support
Upon request or employment termination, personal identifiers are removed or anonymized within 30 days, subject to legal retention requirements.
6. Your Rights and Choices
You have the right to access your personal information. View your account information and delivery history within the App, or request a complete copy of your data by contacting us at farjana@jobbersoft.com. We will respond within 30 days.
You can update your name, email, phone number, and preferences directly in app settings. For delivery-related corrections, contact your supervisor or email farjana@jobbersoft.com. We process correction requests within 15 business days.
To request deletion, email farjana@jobbersoft.com with the subject line "Data Deletion Request", including your full name, email address, and user ID. Deletion will be completed within 30 days of identity verification, subject to legal retention requirements.
6.4 Control Location Tracking
Complete or cancel your active delivery, or log out of the App to stop location tracking. To manage permissions: Android: Settings > Apps > Driver App > Permissions > Location. iOS: Settings > Driver App > Location.
6.5 Control Biometric Authentication
Navigate to Settings > Security > Biometric Authentication to toggle fingerprint/face recognition on or off at any time.
6.6 Control Photo Library Access
Android: Settings > Apps > Driver App > Permissions > Storage/Photos. iOS: Settings > Driver App > Photos.
6.7 Manage Bluetooth Access
Android: Settings > Apps > Driver App > Permissions > Nearby Devices. iOS: Settings > Driver App > Bluetooth. Denying Bluetooth permission will only disable receipt printing.
6.8 Log Out and End Session
Select Settings > Log Out to stop location tracking immediately and end your session. To delete locally stored data that hasn't been synced, go to Settings > Advanced > Clear Local Data.
7. Children's Privacy
Our App is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe your child has provided us with personal information, please contact us immediately at farjana@jobbersoft.com.
8. International Data Transfers
If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the App, you consent to this transfer. We ensure appropriate safeguards are in place, including standard contractual clauses and other lawful transfer mechanisms.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
9.1 Right to Know
You have the right to know what personal information we collect, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share information.
9.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions for business record-keeping and legal requirements.
9.3 Right to Opt-Out of Sale
We do not sell personal information. We have not sold personal information in the past 12 months and do not plan to do so in the future.
9.4 Right to Non-Discrimination
We will not deny you goods or services, charge different prices, or provide different quality of services for exercising your CCPA privacy rights.
9.5 How to Exercise Your Rights
Email farjana@jobbersoft.com with the subject line "California Privacy Rights Request", specifying which right you wish to exercise. We will respond within 45 days of receiving your verified request.
9.6 California Categories Collected
| Category |
Examples |
Collected? |
| Identifiers | Name, email, phone, user ID | YES |
| Personal information (Cal. Civ. Code § 1798.80(e)) | Name, address, phone | YES |
| Protected characteristics | Age, employment status | NO |
| Commercial information | Transaction history, delivery records | YES |
| Biometric information | Fingerprint/face recognition (device only) | YES (optional) |
| Internet/network activity | App usage, interactions | YES |
| Geolocation data | Precise GPS location | YES |
| Sensory information | Photos, videos | YES |
| Professional information | Driver role, permissions | YES |
| Education information | None | NO |
| Inferences | Performance metrics, analytics | YES |
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date, notify you through the App, and send an email notification for material changes. Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Mailing Address: 11916408 CANADA LIMITED, Attn: Privacy Officer, 116 John Brabson Crescent, Guelph ON N1G 0G7, Canada
Response Times: General inquiries: 5–7 business days · Privacy rights requests: 30 days · Security concerns: 24–48 hours
12.1 Third-Party Services
This App does not integrate third-party analytics services or advertising networks that track you across other apps or websites.
12.2 Cookies and Similar Technologies
As a native mobile application, we do not use web browser cookies. We store data locally using SQLite databases, SharedPreferences/UserDefaults, and file storage — all necessary for app functionality and offline capabilities.
12.3 Data Breach Notification
In the event of a data breach affecting your personal information, we will notify affected users via email within 72 hours of discovery and notify relevant supervisory authorities as required by law.
Glossary of Terms
- Personal Information: Information that identifies, relates to, or could reasonably be linked with you or your device.
- Precise Location: GPS coordinates with accuracy typically within 5–50 meters.
- Background Collection: Collection of data when the App is not actively displayed on your screen.
- Bearer Token: An authentication credential that allows the App to access the server on your behalf.
- Biometric Authentication: Using fingerprint or facial recognition to unlock the App.
- Trip Log: A record of GPS location points collected during a delivery route.
- Bill of Lading: A legal document providing details about a fuel shipment.
- DOT: Department of Transportation (U.S. federal agency regulating transportation safety).
Last Updated: October 17, 2025 · Effective Date: October 17, 2025 · Version: 1.0
By using the Driver App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.